RETURNS & EXCHANGES

We Gladly Accept Returns & Exchanges!

If you are not 100% satisfied with your purchase, you may return your Flex item(s) for an exchange or full refund within 7 days after delivery. Exchanges can only be made for items currently in stock. Please confirm with hello@fertilityfoundation.org before sending back your order for an exchange.

You will be required to pay for shipping back your Fertility Foundation item(s) for any exchange or return for refund.

Returns must be unworn, in the state you received them, and in the original packaging. If for whatever reason you are not happy with your purchase, please send your item(s) back to the address below with a note specifying your order number and if you would like to return your order for a refund or exchange.

The Fertility Foundation
13 Limes Court
ConduitLane
Hoddesdon
Hertfordshire EN11 8EP

If your item arrives damaged, or if your order is incorrect, please email hello@fertilityfoundation.org and our customer service team will send you a return label to return the item(s) free of charge.

Your refund will be processed once the returned item(s) is/are received by our warehouse. Please allow 14 business days from the day your return is shipped for your refund to be processed. The refund will be processed to the method of payment used to make your original purchase. Please note that it may take 1 or 2 full billing cycles from the time the refund is processed to the time the refunded amount appears on your credit card statement.

If the method of payment used at the time of purchase has changed, please note that you will be refunded in the form of store credit only.